Thank you for shopping with us! We want to ensure your satisfaction with every purchase you make on our website. Below is our Return and Refund Policy, which outlines the terms and conditions regarding returns, refunds, and email correspondence. By making a purchase on our website, you agree to abide by these policies:
Processing time: 2 business days
1. Returns and Refunds:
Eligibility: We accept returns and provide refunds on products that meet the following criteria:
a. The item must be in its original condition, unused, and in the same packaging as received.
b.The return request must be initiated within 14 days of the delivery date.
Refund Method: Refunds will be issued through the original payment method used for the purchase.
Non-Refundable Items: Certain items are non-refundable and will not be eligible for returns, including:
a. Gift cards or vouchers.
b. Jewlery is final sale
c. Hats/accessories
2. Return Process:
Initiation: To initiate a return, please contact our customer support team via email at [email protected] within 14 days of receiving the product.
Approval and Shipping: Once your return request is approved, we will provide you with instructions for returning the product. You will be responsible for covering the shipping costs for the return.
Inspection and Approval: After receiving the returned item, we will inspect it for compliance with our return eligibility criteria. If the product meets the conditions we will proceed with the refund process.
Refund Processing: Refunds will be processed within 5 business days after the returned item is approved. The funds may take additional time to appear in your account, depending on your payment provider.
3. Email Correspondence:
Response Time: Our customer support team is available to assist you via email [email protected] and aims to respond to all inquiries within 24 to 72 hours. However, please note that response times may vary depending on the volume of inquiries we receive.
Emails Going to Spam: In case you do not receive a response from us within 72 hours, please consider checking your spam or junk email folders. Sometimes, our emails may inadvertently end up in these folders.
Resending Inquiry: If you have not received a response from us and have checked your spam folder, please feel free to resend your inquiry or contact us again. We are here to help and want to ensure your questions are addressed promptly.
4. Policy Updates:
We reserve the right to modify this Return and Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
By shopping on our website, you agree to the terms and conditions outlined in this Return and Refund Policy. If you have any questions or concerns, please don't hesitate to reach out to our customer support team at [email protected]